Refund Policy

At Teddsy, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us within 7 days of delivery with your order details and clear photos or videos of the product. Our team will review the request and, where applicable, arrange a replacement or refund. Products must generally be returned in their original condition and packaging, with tags and accessories included where applicable. Refunds for approved returns will be processed through the original payment method or another suitable method, depending on the payment provider. Shipping charges may be non-refundable unless the return is due to an error on our part or a defective product. We do not accept returns or refunds for products that have been used, washed, damaged after delivery, or altered by the customer, except where required by applicable law. Certain products may also be non-returnable for hygiene or safety reasons. Refund requests caused by a change of mind, incorrect selection, or personal preference may not be eligible unless otherwise stated on the product or order page. Refund processing times may vary depending on your payment provider or bank. Teddsy reserves the right to verify return requests before approving a refund or replacement. For any questions regarding refunds or returns, please contact our customer support team using the contact details provided on our website.